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Repair Request & Emergency Contacts

Repairs & Maintenance

We treat our tenants well, knowing that a good relationship is priceless and everyone ultimately benefits. We’ll treat you with respect and sensitivity and will get onto any requests quickly and efficiently.

We are here to help you navigate any issues. Although most repairs aren’t urgent, we still ask that you alert our team as soon as possible so we can maintain the upkeep of the property.

When alerting us to a repair or maintenance matter, sending photos of the issue is always helpful. In the event of an emergency and you are unable to contact our office, here are the key trades you should contact:

Emergency Repairs and Contacts

Please note, that an emergency repair is when something in the property has either broken or damaged, causing immediate danger to you, others, or the property and must be fixed immediately. If you do make contact with an emergency tradesperson, please ensure you also email your Property Manager.

NB: Please check your lease agreement for Emergency Repair contacts as the below are general and some properties have preferred/more suitable providers.

PLUMBING:

Alex & Lous 0418 475 555

ELECTRICAL:

Electricorp 0401 763 753

LOCKSMITH:

Ameen's Locksmith 0418 442 244

Normal Repairs

Please use our Tenancy Mobile App to submit your request for regular repairs, and our team will respond as soon as possible. This is the fastest way to have your request actioned.

What can you do with the app?

  • View all your relevant property and lease information
  • See when your rent and invoices are due
  • Log and monitor your maintenance requests
  • Message your Property Manager directly
  • See upcoming events like inspections
  • Download and share all your relevant documents including invoices, receipts and lease agreements.

How do you use/get the app?

  1. Download the app from the App Store or Google Play
  2. Log in with your PropertyMe email address and password
  3. If you don’t have a PropertyMe account, you will need to create one

 

 

 

 

Alternatively please get in touch with our property management team on (02) 9037 2221 or info@ayre.com.au.