Privacy Policy and Terms & Conditions

Privacy Policy

1. Our commitment to privacy

Ayre Australia Pty Ltd (ABN 32 632 948 586) and its related entities, including Ayre Sydney Pty Ltd (ABN 19 616 799 574), WPA Pyrmont Pty Ltd (ABN 18 151 337 816), Torch Property Management Pty Ltd (ABN 21 156 668 094), Torch Property Management Sydney Pty Ltd (ABN 42 633 540 655), Ayre Pyrmont Pty Ltd (ABN 57 663 586 954), Pyrmont Property Management Pty Ltd (ABN 32 663 603 398), Milk & Honey Group Pty Ltd (ABN 44 609 768 881), City Residential Property No.2 Pty Limited (ABN 15 618 059 457) and City Residential Property Pty Ltd (ABN 81 103 484 519) (together referred to as Ayre Real Estate, we, us or our) respect your right to privacy and are committed to safeguarding personal information.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy and regulatory obligations, including those arising under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) where applicable.

This Privacy Policy explains how we collect, hold, use and disclose personal information and should be read together with our Privacy Collection Notices provided at inspections, enquiries, auctions and digital sign-in points.

"Personal information" has the meaning given in the Privacy Act and refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Collection of personal information

We may collect personal information that you provide directly or indirectly when you:

-  visit or interact with our website;
- enquire about, inspect or attend open homes or auctions;
- register for inspections through digital sign-in platforms or QR codes;
- communicate with us by phone, email, SMS or in person;
- submit applications, feedback or forms;
- engage us to provide sales, leasing or property management services;
- participate in identity verification or compliance processes;
- interact with our digital platforms and systems.

The types of personal information we collect may include:

- name and contact details;
- property interests and requirements;
- records of communications with us;
- tenancy, financial or identification information where reasonably necessary;
- information required to comply with legal and regulatory obligations, including AML/CTF obligations.

We may collect additional information through customer relationship management systems, marketing platforms, transaction management systems, property management software, identity verification providers and other technology platforms used in connection with our business operations.

We do not generally collect sensitive information unless reasonably necessary for our functions or activities or required by law.

3. How we collect personal information

We collect personal information in a variety of ways, including electronically, in person, by telephone, through our website, at inspections and auctions, through digital sign-in systems and from forms completed by clients and prospective clients.

We may also collect personal information from third parties, including referral partners, publicly available sources, service providers and identity verification providers where permitted by law.

4. Use of personal information

We collect, hold and use personal information for purposes including:

- facilitating property sales, leasing and property management services;
- communicating with you about properties you have enquired about or inspected;
- providing updates, documentation and feedback relating to property campaigns;
- informing you about properties or services that may be of interest;
- maintaining internal databases of prospective purchasers, tenants, vendors and landlords;
- providing aggregated or de-identified information where appropriate;
- verifying identity and complying with AML/CTF and other legal obligations;
- arranging repairs, maintenance and inspections;
- managing security, insurance, risk and incident reporting;
- administering our business and complying with legal and regulatory requirements.

We may use automated systems and technology, including artificial intelligence tools, to assist with customer relationship management, marketing, communications, document preparation and business administration. Such systems are used to support our services and business operations.

We may contact you by telephone, email, SMS, mail or other lawful means.

Marketing communications

Where permitted by law, we may send marketing communications that may be tailored based on your previous interactions with us and property preferences.

You may opt out at any time by using the unsubscribe facility or contacting us directly.

5. Disclosure of personal information

We may disclose personal information to our employees, officers, insurers, professional advisers, contractors, suppliers and service providers where reasonably necessary to provide our services.

Where reasonably necessary, we may disclose personal information to vendors, landlords or their authorised representatives, including inspection attendance information, buyer or tenant feedback and enquiry information for the purposes of marketing, selling, leasing or managing property.

Where we provide property management services, we may disclose tenant information, including contact and property access details, to contractors and tradespeople where reasonably necessary to arrange repairs, maintenance, inspections or other works.

We may disclose personal information to identity verification providers, compliance service providers, government agencies and regulators where required or authorised by law.

Overseas disclosure

We may use cloud-based systems and service providers, some of which may store or process information outside Australia.

We take reasonable steps to ensure overseas recipients handle personal information appropriately. However, overseas recipients may be subject to foreign laws and regulatory requirements.

6. Security and retention of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically or in hard copy form.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or to comply with legal, regulatory, accounting and professional obligations. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

7. Access and correction

You may request access to personal information we hold about you or request correction of inaccurate, incomplete or out-of-date information.

We may need to verify your identity before processing your request.

Access will generally be provided free of charge unless otherwise permitted by law. We may refuse access in circumstances permitted by the Privacy Act.

8. Data breaches

We take data security seriously and maintain procedures for responding to suspected or actual data breaches.

Where required by law, we will comply with the Notifiable Data Breaches scheme, including notifying affected individuals and relevant authorities where an eligible data breach occurs.

9. Privacy complaints

If you have a complaint regarding our handling of personal information, please contact us using the details below.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Website, cookies and analytics

When you visit our website, we may collect information such as browser type, operating system, IP address and pages visited.

We may use cookies, pixels, tags and similar technologies, including analytics and advertising services, to improve website functionality, analyse usage and provide relevant content and advertising.

You may manage cookie preferences through your browser settings.

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Privacy Collection Notices

Ayre Real Estate provides Privacy Collection Notices at points where personal information is collected, including inspections, auctions, enquiries, applications and digital sign-in systems.

These notices explain the specific purposes of collection and should be read together with this Privacy Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.

The current version will be available on our website and will take effect from the date of publication.

13. Contact us

Ayre Real Estate

PO Box A250
Sydney South NSW 1235

Phone: 02 8319 4488

Email: info@ayre.com.au

For further information about Australian privacy laws or to make a complaint, please visit the Office of the Australian Information Commissioner.

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