Privacy Policy and Terms & Conditions
Privacy Policy
1. Our commitment to privacy
Ayre Australia Pty Ltd (ABN 32 632 948 586) and its related entities, including Ayre Sydney Pty Ltd (ABN 19 616 799 574), WPA Pyrmont Pty Ltd (ABN 18 151 337 816), Torch Property Management Pty Ltd (ABN 21 156 668 094), Torch Property Management Sydney Pty Ltd (ABN 42 633 540 655), Ayre Pyrmont Pty Ltd (ABN 57 663 586 954), Pyrmont Property Management Pty Ltd (ABN 32 663 603 398), Milk & Honey Group Pty Ltd (ABN 44 609 768 881), City Residential Property No.2 Pty Limited (ABN 15 618 059 457) and City Residential Property Pty Ltd (ABN 81 103 484 519 (together referred to as Ayre Real Estate, we, us or our) respect your right to privacy and are committed to safeguarding personal information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, hold, use and disclose personal information and should be read together with our Privacy Collection Notices provided at inspections, enquiries and digital sign-in points.
"Personal information" has the meaning given in the Privacy Act and refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. Collection of personal information
We may collect personal information that you provide to us directly or indirectly, including when you:
- visit or interact with our website;
- enquire about, inspect or attend open homes for properties;
- communicate with us by phone, email, SMS or in person;
- submit applications, feedback or forms;
- interact with our digital platforms and systems.
The types of personal information we collect may include your name, contact details, information about your property interests or requirements, and records of communications with us.
We may collect additional information through systems and service providers used by Ayre Real Estate, including customer relationship management, marketing and transaction platforms such as REX CRM, ActivePipe and Realtair.
3. How we collect personal information
We collect personal information in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our real estate services.
We may also receive personal information from third parties. Where this occurs, we will handle that information in accordance with this Privacy Policy.
4. Use of personal information
We collect, hold and use personal information for purposes including:
- facilitating property sales, leasing and property management services;
- communicating with you about properties you have enquired about or inspected;
- providing updates, documentation and feedback related to property campaigns;
- informing you about other properties or services that may be of interest to you;
- maintaining internal databases of prospective purchasers, tenants, vendors and landlords;
- providing aggregated or de-identified inspection and enquiry data to vendors or landlords;
- managing security, risk, insurance matters and incident reporting;
- complying with our legal and regulatory obligations.
We may contact you by telephone, email, SMS, mail or other lawful means.
Marketing communications
Where permitted by law, we may send you marketing communications. You may opt out of receiving marketing communications at any time by using the unsubscribe facility included in our communications or by contacting us directly.
5. Disclosure of personal information
We may disclose personal information to our employees, officers, insurers, professional advisers, agents, suppliers or contractors where reasonably necessary to provide our services.
Where personal information is shared with vendors or landlords, it will generally be provided in aggregated or de-identified form unless otherwise required or authorised by law.
We may disclose personal information where required or authorised by law, including to regulatory bodies or law enforcement agencies.
Overseas disclosure
Personal information may be stored or processed using cloud-based systems and service providers, some of which may be located outside Australia. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.
6. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information may be stored in electronic and/or hard copy form.
While no method of transmission or storage is completely secure, we implement physical, electronic and managerial safeguards appropriate to the nature of the information we hold.
7. Access and correction
You may request access to personal information we hold about you and request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading, in accordance with the Privacy Act.
Access requests will generally be provided free of charge unless otherwise permitted under the Privacy Act. We may refuse access in certain circumstances allowed by law.
8. Privacy complaints
If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect from the date of publication.
10. Website, cookies and analytics
When you visit our website, we may collect information such as browser type, operating system and pages visited. This information is used in an aggregated manner to analyse website usage and improve our services.
We may use cookies and similar technologies, including analytics and advertising services such as Google Ads, to enhance website functionality and provide relevant content. You can manage cookie preferences through your browser settings, noting that disabling cookies may affect website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
11. Privacy Collection Notices
Ayre Real Estate provides Privacy Collection Notices at points where personal information is collected, including at inspections, enquiries and digital sign-in systems. These notices explain the specific purposes of collection at the time information is obtained.
12. Contact us
Ayre Real Estate
PO Box A250, Sydney South NSW 1235
+61 2 8319 4488
info@ayre.com.au
For further information about privacy law or to make a complaint to the OAIC, visit www.oaic.gov.au.