Privacy Policy and Terms & Conditions

Privacy Policy

1. We respect your privacy

1.1. Ayre Australia Pty Ltd, ABN 32 632 948 586 and its related entities, Ayre Sydney Pty Ltd, ABN 19 616 799 574, WPA Pyrmont Pty Ltd, ABN 18 151 337 816, Torch Property Management Pty Ltd, ABN 21 156 668 094, Torch Property Management Sydney Pty Ltd, ABN 42 633 540 655, Ayre Pyrmont Pty Ltd, ABN 57 663 586 954, Pyrmont Property Management Pty Ltd, ABN 32 663 603 398, Papworth Property Pty Ltd, ABN 49 632 731 054 (together in this Privacy Policy referred to as “Ayre Real Estate”, “we”, “us” or “our”) respect your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. Ayre Real Estate will, from time to time, receive and store personal information you enter onto our website, provided to us directly or give to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1. Ayre Real Estate collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. Ayre Real Estate may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. Ayre Real Estate may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Ayre Real Estate, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1. Ayre Real Estate is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@ayre.com.au.

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@ayre.com.au or

Privacy Officer

PO Box A250

Sydney South NSW 1235

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website

When you come to our website ayre.com.au we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10.3. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Ayre Real Estate is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

11. Further Information

For further information about the Privacy Act or to make a complaint to the Privacy Commissioner, please see the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Terms & Conditions

Legal Information

All information (including but not limited to the property areas, floor size, price, address and general property description) on the Ayre Real Estate website is provided as a convenience to you and has been provided to us by third Parties.

We make no representation or warranty as to the accuracy, reliability or completeness of the information relating to the property. Some information has been obtained from third parties and has not been independently verified. Accordingly, no warranty, representation or undertaking, whether express or implied, is made and no responsibility is accepted by us as to the accuracy of any part of this, or any further information supplied by or on behalf our behalf, whether orally or in writing.

Information contained on the website should not be relied upon and you should make your own enquires and seek legal advice with respect to any property on the website or the information about the property contained on the website. We recommend that you obtain financial, legal and taxation advice before making any decision. Any price is not a valuation and should not be relied on or treated as such. Prices, if indicated, have been estimated based on recent market evidence in the locality for comparable properties, to the extent available and may change at any time. Prices may not include GST.

Website Disclaimer

1. Introduction

1.1. This disclaimer shall govern your use of our website.

1.2. By using our website, you accept this disclaimer in full; accordingly, if you disagree with this disclaimer or any part of this disclaimer, you must not use our website.

1.3. Our website may use cookies; by using our website or agreeing to this disclaimer, you consent to our use of cookies in accordance with the terms of our privacy policy.

2. Copyright notice

2.2. Subject to the express provisions of this disclaimer:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

3. Licence to use website

3.1. You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser; and

subject to the other provisions of this disclaimer.

3.2. Except as expressly permitted by Section 3.1 or the other provisions of this disclaimer, you must not download any material from our website or save any such material to your computer.

3.3. You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.

3.4. Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

3.5. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

4. Acceptable use

4.1. You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

4.2. You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3. You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

5. Limited warranties

5.1. We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

5.2. We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in this disclaimer, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

5.3. To the maximum extent permitted by applicable law and subject to Section 6, we exclude all representations and warranties relating to the subject matter of this disclaimer, our website and the use of our website.

6. Limitations and exclusions of liability

6.1. To the extent that our website and the information on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

6.2. We will not be liable to you in respect of any loss or corruption of any data, database or software.

6.3. We will not be liable to you in respect of any special, indirect or consequential loss or damage.

7. Variation

7.1. We may revise this disclaimer from time to time.

7.2. The revised disclaimer shall apply to the use of our website from the time of publication of the revised disclaimer on the website.

8. Severability

8.1. If a provision of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

8.2. If any unlawful and/or unenforceable provision of this disclaimer would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

9. Law and jurisdiction

9.1. This disclaimer shall be governed by and construed in accordance with Australian law.

9.2. Any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of Australian courts.

11. Our details

11.1. This website is owned and operated by Ayre Australia Pty Ltd, ABN 32 632 948 586 trading as Ayre Real Estate and its related entities, Ayre Sydney Pty Ltd, ABN 19 616 799 574, WPA Pyrmont Pty Ltd, ABN 18 151 337 816, Torch Property Management Pty Ltd, ABN 21 156 668 094, Torch Property Management Sydney Pty Ltd, ABN 42 633 540 655, Ayre Pyrmont Pty Ltd, ABN 57 663 586 954, Pyrmont Property Management Pty Ltd, ABN 32 663 603 398, Papworth Property Pty Ltd, ABN 49 632 731 054 (together in this Disclaimer referred to as “Ayre Real Estate”, “we”, “us” or “our”)

11.2. Our principal place of business is at Shop 2/161 Elizabeth Street Sydney NSW 2000

11.3. You can contact us:

(a) by post, using the postal address PO Box A250 Sydney South NSW 1235

(b) using our website contact form;

(d) by email, using info@ayre.com.au