The Finer Details About Your Tenancy

Congratulations on leasing your new home! Renting is a great way to get a feel for one of the myriad of Sydney’s urban villages, be at the heart of the action, or as a bridge to find a place to call your own. But all too often, renters can be left feeling frustrated.

We treat our tenants well, knowing that a good relationship is priceless and that everyone ultimately benefits. We’ll treat you with respect and sensitivity and will respond to any requests quickly and efficiently.

We hope you enjoy your time in your new home.

Please find below some important information regarding your tenancy.

Holding Deposit & Rent to be Paid

We confirm that we have received your holding deposit payment, and your tenancy will commence on the move-in date specified on your lease.

If you have opted to pay your rent calendar monthly, keep the following in mind: as each month has either 28, 30 or 31 days, then a calendar monthly amount is more than 4 weeks rent. To calculate this equally, we use this simple calculation:

Weekly Rent divided by 7 days = Daily Rent. Daily Rent x 365 days = Yearly Rent. Yearly divided by 12 months = Calendar Monthly Rent.

e.g.  $700 divided by 7 = $100.  $100 x 365 = $36,500.   $36,500 divided by 12 = $3,041.67

To progress your tenancy, you are required to pay the equivalent of your first rent cycle (less holding deposit) and bond before you can sign your lease, collect keys, and move in.

Bond Payment:

We will register your details with NSW Fair Trading’s Bonds Online service, with instructions on how to pay your bond. A link will be sent directly to you from this service and our office will be notified from NSW Fair Trading as soon as the required amount of the bond is paid. Options for payment are Visa, Mastercard or BPAY.

Rent In Advance:

The balance of rent must be paid at least three (3) business days before the lease commencement date and the collection of your keys to allow funds to clear. The Balance Due can be paid to us via DEFT or BPAY.

Please click here to view our arrears policy.

Payment Details

DEFT - Please visit www.deft.com.au and use your unique DEFT Reference No
BPAY - Log on to your online, mobile or phone banking and use Biller Code 4481 and Reference No: (Your Tenant Bank Reference)

Please email the receipt to us once payment has been authorised. If payment of your rent and bond has not been received and cleared prior to your lease commencement, we are not able to issue you with the keys to the property.

Residential Tenancy Agreement

A Residential Tenancy Agreement will be sent to you via text message for you to accept and sign electronically closer to your lease commencement date pursuant to the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. These documents outline the set conditions for both Landlords and Tenants when entering a tenancy. Please familiarise yourself with these documents as they cover key topics that may arise before and during your tenancy. This agreement must be completed by the date of the lease commencement.

Please note legislation requires that a property must be vacant, and a condition report be conducted before the lease is issued. If you would like a non-executable draft version to review in the meantime, please let us know.

Tenancy Mobile App

The best way to contact your Property Manager to ensure the fastest response regarding any maintenance and repair requests is via your Tenancy Portal (Mobile App).

For any urgent repairs, please call our team; however, if the repair is not deemed to be urgent, you will be asked to enter this through the tenancy app.

Click here for further information regarding repairs and using our tenancy app.

Utility Collection and Insurance

Setting up utilities (gas, electricity, internet etc.) is a tenant’s responsibility. Please take the time to select the right utility provider/s for you and ensure this is set up on the lease commencement date.

If your utility provider is unable to access the property, it may be on an embedded network. Embedded networks are private electricity networks serving multiple premises, such as apartment blocks.

Please contact our office for further details if they have not already been provided. If you need assistance setting up your utilities, please visit: Direct Connect.

If you receive any mail to the property that does seem to be related to utilities (council, water, and strata), please let your Property Manager know as a matter of urgency.

Ayre Real Estate strongly recommends our tenants set up a tenant’s contents insurance policy. Your landlord may have insurance; however, the cover does not extend to a tenant’s belongings. If a rental property is impacted by the unexpected, a tenant is not able to claim through the landlord for any reimbursements. This is the tenant’s responsibility to arrange.

Key Collection

Keys can be collected from our office at 12 Argyle Place, Millers Point, on the start date of your tenancy, as specified on your lease agreement. You must bring your ID with you for verification and collection of the keys. Please confirm a time that you would like to collect the keys, and we will ensure that they are ready for collection.

Upon commencement of your tenancy, you will have received the following:

• Finalised copy of your Tenancy Agreement
• New Tenant checklist & Strata By-Laws (if applicable)
• Electronic copy of your condition report and inventory (if applicable)
• Keys to your new property on the commencement date of your Tenancy Agreement

Your Property Manager

Now that you have secured your new home, your main point of contact will be our Property Management Team. Any requests made to the Leasing Team will slow response time, so please contact your Property Manager via the Tenancy Mobile App to ensure any requests and queries are actioned quickly.

All requests regarding your tenancy must be in writing. As the nature of our roles means that we are frequently away from our desks, email is the most effective way to ensure that we can attend to your request promptly.

Contact Us

Thank you for taking the time to review this information, and please contact us if you have any additional queries.

Contact us on (02) 9037 2221.